Shipping, Returns & Refunds

How We Ship

All Plakato orders are produced and shipped by our fulfilment partner Gelato, which operates the world's largest network of on-demand production hubs — over 140 production partners across 32 countries.

Your poster is printed at the production facility closest to your delivery address, meaning shorter shipping distances, faster delivery, and lower carbon emissions. Over 90% of products are produced and shipped locally.

Delivery Times

Once your order is placed, it enters production and is typically shipped within 1–3 business days. Estimated total delivery time (including production):

• Domestic (Norway): 2–5 business days
• Europe: 3–7 business days
• Rest of the world: 5–12 business days

Over 90% of orders are produced and delivered within 5 days. Delivery times are estimates and may vary depending on the destination, product type, and carrier conditions.

Shipping Costs

Shipping costs depend on the product size, destination, and shipping method selected. The exact shipping cost is calculated and displayed at checkout before you confirm your order. There are no hidden fees.

Order Tracking

Once your order has been shipped, you will receive an email with tracking information. You can use this to follow your package in real-time. Our shipping partners include DHL, FedEx, Royal Mail, and various local postal services, selected based on the delivery country.

Right of withdrawal — 14 days

You have a 14-day right of withdrawal on everything you buy from us, counted from the day you receive the print. No reason needed.

How it works:

1. Send us a notice within 14 days at hello@appivate.com, or use the standard withdrawal form. Include your name, address and order number.
2. Return the print within 14 days of that notice, to Appivate AS, Øvre Kråkenes 17, 5152 Bønes, Norway.
3. We refund within 14 days of receiving your notice. We may wait until the print is back with us, or until you have shown that it was sent.

You pay the return shipping and are responsible for the print in transit. Pack it well, ideally in the original packaging — a creased or damaged print may reduce the refund.

We refund the purchase price and the standard delivery cost. If you chose a more expensive delivery method, we refund the standard rate. If you return part of an order, the delivery cost is not refunded.

The right of withdrawal covers our entire catalogue. Should we later offer prints where you upload your own image, those would be exempt under Angrerettloven § 22 (e) — and that would be stated clearly on the product page.

Defective or Damaged Products

We take quality seriously. If you receive a product that is:

• Damaged during shipping
• Defective in print quality
• Incorrect (wrong product or quantity)
• Materially different from the product description

Please contact us within 30 days of receiving the product at hello@appivate.com with:

• Your order number
• A description of the issue
• Clear photos of the defective or damaged product

Our quality assurance team will review your claim. If the claim is validated, we will send a complimentary replacement order as quickly as possible. If a replacement is not feasible or you cannot wait for a new order, we will issue a full refund.

Lost Orders

If your order has not arrived by the estimated delivery date, we recommend waiting 2 additional business days. If it still has not arrived, contact us within 30 days of the estimated delivery date. We will work with the carrier to locate your package and, if confirmed lost, send a replacement at no cost.

Returned to Sender

If a package is returned to the sender due to an incorrect address, delivery rejection, or being unclaimed, please place a new order with a corrected address and contact us. We will refund the product cost of the new order, though you will need to cover the shipping for the replacement order.

Please ensure your shipping address is complete and accurate to avoid delivery issues.

Refund Process

When a refund is approved (for defective, damaged, or lost items), it will be processed to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Colour Accuracy

We use high-quality printing technology to reproduce colours as accurately as possible. However, printing is a chemical process and slight colour variations between prints and screen displays are normal. These variations lie within acceptable tolerance levels and are not considered defects.

Contact Us

For any shipping or return questions, reach out to us:

Email: hello@appivate.com

We aim to respond within 1–2 business days.